EasyDesk Helpdesk is a simple call logging utility for small helpdesks, support centers or any business... It is designed primarily to be quick and easy to use.
EasyDesk will run on modest spec PCs running Windows XP/2000/Vista/7 (earlier versions of Windows may require MDAC installed) but requires a minimum screen resolution of 1024x768.
Multiple support staff may share access to a common database hosted on a network resource or simply use the database on a local drive. Everything you need to log Helpdesk calls or keep track of your day-to-day workload, whatever business you are in.
Features:
- Easy to use Call/Work/query logging system for small customer support desks and service or other companies!
- Log calls quickly and simply for new customers or build up an existing customer base.
- Customisable Status and Category fields. Easy call assignment.
- Filtering, call notes, call sheets and Report Wizard; instantly see your own calls.
- Store Inventory/Stock/Details against customers.
- Save attachments against calls, email customers etc...
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